• OneRegistration
  • TwoGeneral Problem


Q1. What can I do if the registration code is invalid when I register for the program?

First, confirm that you've purchased the right product.

Then, make sure that you've entered the registration code correctly without space.

Finally, don't mix up the product version. Windows and Mac versions are totally different.

If you still cannot find the reason, please contact us.

Q2. Can I use the program on another computer if I purchase single license?
Q3. What can I do if the license code is lost or forgotten?
Q4. Can I transfer my registration code to another computer?
Q5. The program shows error code 4104: "The registration code has been used early". How to fix it?

General Problem

Q1. Why does the WiFi connection fail?
Q2. Why can't I use USB cable to connect my phone to PC?
Q3. Why can't I record the sound during screen recording?
Q4. Will the recording pause when my phone screen is off?