• OneRegistration Code
  • ThreeTechnical Problem

Registration Code

Q1. What to do if the registration code is invalid when I register the program?

First confirm that the product you are trying to register is the one you've purchased.

Make sure that you've entered every letter of your registration code correctly, and no space is allowed. Don't leave any space before registration code and email address in registration box.

Don't mix up the product version. There're Windows and Mac versions separately which is totally different.

Q2. Can I use the program on another computer if I purchase single license?
Q3. It cant record the sound while recording video? How to solve?
Q4. Can I transfer my registration code to another computer?
Q5. The program shows error code 4104:"The registration code has been used early". How to fix it?

Technical Problem

Q1. I recorded a Zoom meeting but when I play the recording, it only has the video without any audio, what happened?
Q2. The recorded video file is black, what's wrong?
Q3. The file size of the recorded video/audio is too large. Is it possible to reduce the file size?
Q4. The program was crashed, what can I do?