License Retrieval

Missed your licence?

Missing one or more VideoSolo License? Get the license here. For more information, enter your email or order ID below and regain your license code.

Registration FAQs


I did not receive license code after my purchase. Why?


If you have ordered successfully but have not received the registration e-mail after 12 hours, please contact us via for further assistance and tell us your Order Number and registration email address.


What to do if the registration code is invalid?


First confirm that the product you are trying to register is the one you've purchased.
Make sure that you've entered every letter of your registration code correctly, and no space is allowed. Don't leave any space before registration code and email address in registration box.
Don't mix up the product version. There're Windows and Mac version separately which is totally different.


Can I use the program on another computer if I purchase single license?


No. One license code is for one computer only. If you want to get addition licenses for more than one computer, then contact us. We'll offer you a multi-license discount.