FAQs

Q1.What are system requirements for running VideoSolo Video Converter Ultimate?

Windows

System: Windows 10/8.1/8/7/Vista/XP (SP2 or later)

Processor: Intel® or AMD processor, 2 GHz or faster

RAM: 2 GB or more of RAM (4 GB recommended)


Mac

System: Mac OS X 10.7 or above

Processor: Multicore Intel processor with 64-bit support

RAM: 2 GB or more of RAM (4 GB recommended)

Q2.What's the difference between the trial version and the registered version of the program?

The trial version and registered version are the same product and have the same function, except for the limitation below:

For Windows

a. You can convert 5 minutes of every file.

b. The batch conversion is not available.

c. You can use the "Media Metadata Editor", "Video Compressor" and "GIF Maker" for 5 files respectively.


For Mac

a. For the video or audio files more than 5 minutes, you could only convert 5 minutes of it.

b. For the video or audio files less than 5 minutes, you could only convert half of it.

c. You couldn't enable Intel App Acceleration.

For the registered, all limitations will be removed.

Q3.I purchased the software and I received the code by email. But how to register it?

Find the "key" icon at the upper right corner. In the pop-up windows, enter your email address and registration code to register the program.

Q4.I purchased the software but I didn't receive the code by email?

Generally, you will receive the registration code via e-mail within one hour after the order is successful. If you have not received it in time or lost it, please contact [email protected] (Please provide the order number). We will send the registration code to you instantly.

Q5.I am advised that the registration code is invalid and gave me the Error Code 4104. How to fix that?

If you change or reinstall your computer, there will be Error 4104. If you use one license more than one computer, there will be Error 4104, too.

• If you receive the Error 4104 message after reinstalling your computer operating system, we can reset the code to make it work.

• If you want to use the program on a new computer, we can reset the code for you. But after resetting, the code will be invalid on the old computer.

• If you want to use the program on two computers, then you need to purchase one more license. And in this situation, we can provide the discount for you for the second license.

So if you need to reset your code, contact us: [email protected].

Q6.Why does the program fail to load files?

There may be various reasons causing this. To help solve this problem, please confirm info:

• Make sure that the file format is supported.

• Make sure that the file is not DRM protected, such as iTunes videos.

• Make sure that the file is not damaged.

• Try to drag and drop the video to the program and see if the program can load it successfully.

If all these don't work, please contact us at [email protected] with a copy of the files that failed to be loaded.

Q7.How to Speed Up Video/Audio Conversion?

There are many factors that can affect the speed of conversion:

• The length and the size of the source file.

• Settings for output files, such as resolution and video bitrate.

• Computer configuration.

Here are some tips that can help to speed up the conversion:

1. Open the program and go to "Preference" windows. Then, enable NVIDIA GPU Acceleration, enable Intel App Acceleration and Enable AMD APP Acceleration.

2. Don't run other programs on the computer while converting.

3. The higher parameter of resolution, frame rate the source video has, the longer it takes to convert it. If you want to speed up the conversion, you can choose or customize the Minimum parameters of Resolution and Video Bitrate, but the quality of your video may be affected.

Q8.Which output format is the best to get the smaller size with better quality?

Generally speaking, we recommend MP4 as it is the most popular format and it can be played on almost all media device. The size and quality is balance.

Q9.Is it possible to change the parameter settings of the output video?

Yes,

On Windows, you can open the output formats dialogue box. Then find and click the "Custom Profile" icon which locate on the right-most side of each output format. In the pop-up "Edit Profile" window, you can adjust the video and audio parameter settings.

On Mac, click on the "Settings" icon to open the "Profile Settings" windows. Then you can change the parameter settings.

Q10.Can I use my registration code for the Windows version on my Mac computer?

No, you cannot. Most of our products have two versions – Windows and Mac. And each version must be used on the corresponding system. VideoSolo Video Converter Ultimate for Windows only can be used on the Windows system. As our old customer, you will enjoy a discount if you need to purchase a new license. Please contact us for the detailed discount information.

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