• OneRegistration Code
  • TwoGeneral Problem
  • ThreeTechnical Problem

Registration Code

Q1. What to do if the registration code is invalid when I register the program?

First confirm that the product you are trying to register is the one you've purchased.

Make sure that you've entered every letter of your registration code correctly, and no space is allowed. Don't leave any space before registration code and email address in registration box.

Don't mix up the product version. There're Windows and Mac versions separately which is totally different.

Q2. Can I use the program on another computer if I purchase single license?
Q3. What can I do if the license code is lost or forgotten?
Q4. Can I transfer my registration code to another computer?
Q5. The program shows error code 4104:"The registration code has been used early". How to fix it?

General Problem

Q1. How to keep multiple subtitles when ripping the DVD/Blu-ray disc?
Q2. Why the ripped video has the voice like the commentator? How to solve it?
Q3. What can I do if I don't know which video format should I choose?
Q4. What to do if the file size of the ripped video is too large?
Q5. It takes too long to finish the ripping. How to make the ripping speed faster?

Technical Problem

Q1. When "File loading failed" occurred, how to fix it?
Q2. "Failed to rip/convert", what is the issue?
Q3. The ripping process is stuck, how to solve it?
Q4. How to fix if the audio and video of the converted file are out of sync?

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