• OneRegistration Code
  • TwoGeneral Problem
  • ThreeTechnical Problem

Registration Code

Q1. What to do if the registration code is invalid when I register the program?

First confirm that the product you are trying to register is the one you've purchased.

Make sure that you've entered every letter of your registration code correctly, and no space is allowed. Don't leave any space before registration code and email address in registration box.

Don't mix up the product version. There're Windows and Mac versions separately which is totally different.

Q2. Can I use the program on another computer if I purchase single license?

No. One license code is for one computer only. If you want to get additional licenses for more than one computer, then contact us. We'll offer you a multi-license discount.

Q3. What can I do if the license code is lost or forgotten?

If you forgot or lost your registration code, don't worry, just go to the license retrieval page to get back your license code.

Q4. Can I transfer my registration code to another computer?

If you want to transfer your registration code to another computer, we can reset the registration code for you and then you can register the program on another computer again. Please send your order number and billing email address to the support team.

This process will only work with computers using the same operating system (either two Windows PCs or two Macs). If you want to use the same program on a computer with a different operating system, you'll need to purchase a second registration key for the other OS.

Q5. The program shows error code 4104:"The registration code has been used early". How to fix it?

Usually, there will be an Error 4104 shown:

1. If you change or reinstall your computer.

2. If you use one license on more than one computer.

3. When you upgrade the program.

4. When you launch the program after a long period without using the program.

...

When you meet the error code 4104, you can contact the support team to reset the license code. Please remember to provide your order number and billing email address.

General Problem

Q1. How to keep multiple subtitles when ripping the DVD/Blu-ray disc?

Now, only the Windows version has the feature to allow you keep multiple subtitles when ripping the DVD/Blu-ray movie. And, you have to choose the "Lossless MKV" as the output format. Then you can keep multiple subtitles in the ripped video.

Q2. Why the ripped video has the voice like the commentator? How to solve it?

Some DVD/Blu-ray movie disc will contain a commentary track. After loading the DVD/Blu-ray to VideoSolo BD-DVD Ripper, you can click the "Name" of each audio track and then check whether it is the commentary track on the Preview window. If you find the commentary track, please uncheck the front box of the commentary track. In this way, the ripped video will not have the commentary track.

Q3. What can I do if I don't know which video format should I choose?

In general, we recommend users the MP4 and MKV format. But MP4 has better compatibility than MKV.

Or you can choose a suitable format according to your device. After opening the drop-down list of the output format, switch to the "Device" tab, find your device brand at the left column, and then choose your device model.

Q4. What to do if the file size of the ripped video is too large?

The higher parameter of resolution, frame rate you choose, the file size of the ripped video will be larger. So, you can choose or customize the Minimum parameters of Resolution and Video Bitrate, but the quality of your video may be affected.

Q5. It takes too long to finish the ripping. How to make the ripping speed faster?

There are many factors that can affect the conversion speed:

• The length and the size of the source file.

• Settings for output files, such as resolution and video bitrate.

• Computer configuration.

Here are some tips that can help to speed up the conversion:

1. Open the program and go to "Preference" windows. Then, enable NVIDIA GPU Acceleration, enable Intel App Acceleration and Enable AMD APP Acceleration. Please note that Mac version doesn't support GPU Acceleration.

2. Do run as less as programs on the computer while converting.

3. The higher parameter of resolution, frame rate the source video has, the longer it takes to convert it. If you want to speed up the conversion, you can choose or customize the Minimum parameters of Resolution and Video Bitrate, but the quality of your video may be affected.

Technical Problem

Q1. When "File loading failed" occurred, how to fix it?

You can do the followings to solve the problem:

• Make sure you are using the latest version of VideoSolo BD-DVD Ripper.

• Make sure your DVD/Blu-ray discs are in good condition without any scratched or damaged.

• Make sure you have connected a Blu-ray Drive to load the Blu-ray disc or DVD.

• Make sure the system read the Blu-ray Drive and Blu-ray disc correctly.

• Make sure you have a good network.

• Uninstall the program and restart the computer. Then install the program again.

• Close the anti-virus program when downloading.

If not the above situations, please send the following information through "Submit A Ticket":

a. Screenshot of the error information.

b. Your computer configuration and disc info (Amazon link if available).

Q2. "Failed to rip/convert", what is the issue?

You can check the followings:

• The internet connection is in good condition.

• Your DVD/Blu-ray disc or drive has not scratched or damaged.

• The destination folder has enough space to save the converted files/folder.

If not the issue above, please send the information below and contact us through "Submit A Ticket":

a. Screenshot of the error information.

b. Your computer configuration and disc info (Amazon link if available).

Q3. The ripping process is stuck, how to solve it?

a. Screenshot of the error information.

b. Your computer configuration and disc info (Amazon link if available).

Q4. How to fix if the audio and video of the converted file are out of sync?

Make sure you are using the latest version of VideoSolo BD-DVD Ripper. If it still can't work well, please contact the support team on the "Submit A Ticket" page. We will try our best to help you fix it.

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